Virgin Media fined £28m for preventing customers from cancelling contracts
Millions of phone calls from customers were "likely mishandled" over nearly a three-year period,…
Six reasons OPay’s new security features give Nigerians greater peace of mind
As digital payments become part of everyday life, keeping money safe has never been…
Banks accused of failing most vulnerable customers
Homeless people or those in financial hardship have been pushed to online applications and…
Data Breach: Providus bank customers confirm unauthorised transactions on cards
Customers of Providus Bank, now ProvidusUnity, have reported unauthorised card transactions on their card…
Bank customers can’t recover every deposit – Ogunbunka on CBN revocation of 46 MFBs licenses
Reacting to the development, Ogunbunka said the action came as a shock to many…
As buyers make decisions through LLMs, Bobcat’s Laura Ness Owens is focusing more on customer experience
Laura Ness Owens, chief marketing officer at Bobcat, a manufacturer of compact construction and…
UBA rewards customer loyalty with over N400m Bumper Account Anniversary Bonus
Africa's Global Bank, United Bank for Africa (UBA) Plc, has rewarded thousands of customers…
Bank customers detail implications of two Nigerian banks merger
President of the Bank Customers' Association of Nigeria, Uju Ogunbunka, has detailed the implications…
GM wants to crack self-driving for the masses, and it’s hiring talent from rivals to do it
General Motors is on a mission to put self-driving tech in the hands of…
FCMB Turns Everyday Banking into Rewards with New Mobile App Upgrade
First City Monument Bank (FCMB) has introduced a set of new features on its…
India’s MoEngage bets that the future of marketing is millions of AI agents
Indian customer engagement software firm MoEngage has acquired San Francisco-based startup Aampe in an…
Ticket reseller StubHub UK customers to get refunds over illegal hidden fees
The Competition and Markets Authority said StubHub must refund 50,000 customers and pay a…
Ticket reseller StubHub ordered to refund customers over hidden fees
Getty Images Ticket reseller StubHub UK has been ordered to refund more than 50,000…
South-East electricity consumers demand NERC-style compensation, caution against band downgrade
South East Electricity Consumers Association, SEECA, has described the approval of special compensation for…
Rivian is betting its future on the R2. Here’s the clearest launch road map for the new electric SUV.
Rivian's future may ride on a five-seat SUV with animatronic-looking headlights.The R2 — Rivian's…
Bill debt soars but many don’t know help is available
Getty Images Billions of pounds are owed to water, broadband, and energy companies by…
