Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI
Uber is cutting customer service roles — and it says artificial intelligence is the…
How AI could help make your furniture delivery headaches go away
After weeks of waiting, your dream couch finally arrives at your home, only for…
As buyers make decisions through LLMs, Bobcat’s Laura Ness Owens is focusing more on customer experience
Laura Ness Owens, chief marketing officer at Bobcat, a manufacturer of compact construction and…
I started treating my dad with dementia like a customer. It doesn’t always work, but it has helped a lot.
My 91-year-old West-Indian father, a wiry, 5"6' US Army veteran with Alzheimer 's-related dementia,…
I quit my customer service job to make AI videos full-time on YouTube. People don’t realize how expensive they are to produce.
This as-told-to essay is based on a conversation with Jonathan Laramy, 32, creator of…
Be transparent to electricity consumers – Abia govt tells electricity companies
Abia State government has told electricity generation and distribution companies operating in the State…
