We asked 8 supply chain leaders what impressed and surprised them most about AI. Here’s what they said.
AI has been transforming functions across the supply chain.Seaports are exploring AI to plan…
Be transparent to electricity consumers – Abia govt tells electricity companies
Abia State government has told electricity generation and distribution companies operating in the State…
Your customer service representative would like to speak to a human
Customer service workers have gotten used to the now-common question coming from the other…
I quit my customer service job to make AI videos full-time on YouTube. People don’t realize how expensive they are to produce.
This as-told-to essay is based on a conversation with Jonathan Laramy, 32, creator of…
The customer isn’t always right. At least according to Lufthansa’s viral complaint clapback.
Does the customer always have to be right?Germany's national airline has apologized after its…
