FCMB marks Customer Service Week with digital upgrades, rewards
First City Monument Bank (FCMB) has introduced digital banking enhancements and customer engagement initiatives…
As buyers make decisions through LLMs, Bobcat’s Laura Ness Owens is focusing more on customer experience
Laura Ness Owens, chief marketing officer at Bobcat, a manufacturer of compact construction and…
The internet is having a field day with Amazon’s ‘About You’ customer dossiers. Here’s how to see yours.
Amazon wants to use AI to match shoppers to the right products.Some users say…
How AI could help make your furniture delivery headaches go away
After weeks of waiting, your dream couch finally arrives at your home, only for…
Customer Service Week: PalmPay goes the extra mile to keep customers supported, secure
PalmPay is celebrating Customer Service Week 2026 by highlighting its commitment to delivering a…
Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI
Uber is cutting customer service roles — and it says artificial intelligence is the…
What Amazon’s customer profiles got right — and hilariously wrong — about us
Amazon thinks Thomas Gryta really likes beef jerky.He doesn't really know why. "I've ordered…
Nvidia got Groq’s technology and talent. Now it’s turning the rest of its former rival into a customer.
Nvidia is squeezing even more value out of its deal with AI chipmaker Groq…
Amazon’s detailed customer dossiers are just the tip of the iceberg in the AI era
A new trend is making people realize the amount of data that tech companies…
Access Bank mum as customer alleges mysterious withdrawals wipe out N3m savings
Nigeria's leading commercial bank, Access Bank, has kept mum over the circumstances surrounding the…
NCC CEO Maida tasks staff on improved customer service, accountability
The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Dr Aminu Maida, has…
Anthropic posted, then swiftly deleted, a $450,000 sales job aimed at its ‘mega’ customer Meta
Anthropic posted — and then deleted — a job listing for a salesperson tasked…
These execs think voice AI hasn’t reached its ChatGPT moment yet
The theory of voice being the next big interface has picked up strong momentum,…
I’m 55 with a college degree, working in retail to stay afloat. It’s been hard to get past the shame and find purpose.
I'd been up since 4 a.m., sitting at my computer with an email ready…
Calling up Starlink customer service? You’ll be talking to Grok.
This week, Musk's combined AI-and-space-exploration company, SpaceX, announced a new Grok Voice model —…
We asked 8 supply chain leaders what impressed and surprised them most about AI. Here’s what they said.
AI has been transforming functions across the supply chain.Seaports are exploring AI to plan…
