How AI could help make your furniture delivery headaches go away
After weeks of waiting, your dream couch finally arrives at your home, only for…
Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI
Uber is cutting customer service roles — and it says artificial intelligence is the…
Be transparent to electricity consumers – Abia govt tells electricity companies
Abia State government has told electricity generation and distribution companies operating in the State…
I quit my customer service job to make AI videos full-time on YouTube. People don’t realize how expensive they are to produce.
This as-told-to essay is based on a conversation with Jonathan Laramy, 32, creator of…
I started treating my dad with dementia like a customer. It doesn’t always work, but it has helped a lot.
My 91-year-old West-Indian father, a wiry, 5"6' US Army veteran with Alzheimer 's-related dementia,…
As buyers make decisions through LLMs, Bobcat’s Laura Ness Owens is focusing more on customer experience
Laura Ness Owens, chief marketing officer at Bobcat, a manufacturer of compact construction and…
