Open source tool maker Grafana Labs says hackers stole its code, refuses to pay ransom

While in Grafana’s case, no customer data was taken, the company cited the FBI’s long-standing advice urging victims not to pay hackers, as cooperating with them does not guarantee they will return stolen data or refrain from publishing it later. Critics also say paying cybercriminals helps to fund future cyberattacks.

Grafana said its investigation was ongoing and will share its findings once its probe concludes.

This story was updated to correct that the hackers compromised access to Grafana’s GitHub environment.