WhatsApp is testing a new folder for messages from large businesses

Despite these steps, WhatsApp inbox can feel chaotic. From my own experience, there have been days when I have cleared unread messages at the start of the day only to end with more than 30-40 unread messages. Even at the time of writing, more than half of my unread messages were business communications. I am not alone in feeling this.

The new feature might reduce the clutter a little, but it won’t be effective until users have controls over filtering out messages from the main inbox.

WhatsApp made its AI business agents available globally in June, with more than 1 million businesses already using them. During the earnings call, Zuckerberg mentioned Brazil’s car rental company Movida and said that it has seen an uptick in conversions and customer support issue handling through AI agents. In the coming months, we could see more businesses use AI within WhatsApp for sales, marketing, and support use cases. A chat app with over 3 billion users must strike a balance between personal and business messages before it becomes a vehicle for AI spam.