Calling up Starlink customer service? You’ll be talking to Grok.
This week, Musk's combined AI-and-space-exploration company, SpaceX, announced a new Grok Voice model —…
These execs think voice AI hasn’t reached its ChatGPT moment yet
The theory of voice being the next big interface has picked up strong momentum,…
NCC CEO Maida tasks staff on improved customer service, accountability
The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Dr Aminu Maida, has…
Amazon’s detailed customer dossiers are just the tip of the iceberg in the AI era
A new trend is making people realize the amount of data that tech companies…
What Amazon’s customer profiles got right — and hilariously wrong — about us
Amazon thinks Thomas Gryta really likes beef jerky.He doesn't really know why. "I've ordered…
Customer Service Week: PalmPay goes the extra mile to keep customers supported, secure
PalmPay is celebrating Customer Service Week 2026 by highlighting its commitment to delivering a…
The internet is having a field day with Amazon’s ‘About You’ customer dossiers. Here’s how to see yours.
Amazon wants to use AI to match shoppers to the right products.Some users say…
FCMB marks Customer Service Week with digital upgrades, rewards
First City Monument Bank (FCMB) has introduced digital banking enhancements and customer engagement initiatives…
The customer isn’t always right. At least according to Lufthansa’s viral complaint clapback.
Does the customer always have to be right?Germany's national airline has apologized after its…
Your customer service representative would like to speak to a human
Customer service workers have gotten used to the now-common question coming from the other…
We asked 8 supply chain leaders what impressed and surprised them most about AI. Here’s what they said.
AI has been transforming functions across the supply chain.Seaports are exploring AI to plan…
I’m 55 with a college degree, working in retail to stay afloat. It’s been hard to get past the shame and find purpose.
I'd been up since 4 a.m., sitting at my computer with an email ready…
Anthropic posted, then swiftly deleted, a $450,000 sales job aimed at its ‘mega’ customer Meta
Anthropic posted — and then deleted — a job listing for a salesperson tasked…
Access Bank mum as customer alleges mysterious withdrawals wipe out N3m savings
Nigeria's leading commercial bank, Access Bank, has kept mum over the circumstances surrounding the…
Nvidia got Groq’s technology and talent. Now it’s turning the rest of its former rival into a customer.
Nvidia is squeezing even more value out of its deal with AI chipmaker Groq…
Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI
Uber is cutting customer service roles — and it says artificial intelligence is the…
