Virgin Media fined £28m for preventing customers from cancelling contracts
Millions of phone calls from customers were "likely mishandled" over nearly a three-year period,…
India’s MoEngage bets that the future of marketing is millions of AI agents
Indian customer engagement software firm MoEngage has acquired San Francisco-based startup Aampe in an…
2 founders raised $3.2 million, then scrapped their original AI startup. Here’s the deck they used to pitch the pivot.
Tyler Maran and Anna Pojawis' startup had paying customers, growing traction, and $3.2 million…
FCMB Turns Everyday Banking into Rewards with New Mobile App Upgrade
First City Monument Bank (FCMB) has introduced a set of new features on its…
Nigerian consumers vow to dump Providus Bank fast as hackers gain unauthorised access to cards
Nigeria's bank customers have vowed to exit Providus Bank over unauthorised access to their…
GM wants to crack self-driving for the masses, and it’s hiring talent from rivals to do it
General Motors is on a mission to put self-driving tech in the hands of…
SIMS kicks off online shopping promo with up to 65% off for Lagos customers
SIMS Nigeria has launched its Online Shopping Spree Promo, offering Lagos customers discounts of…
Delivery drivers say more customers are asking: Did you actually get my tip?
Some DoorDash and Walmart customers are asking their delivery drivers about their tips.Some prefer…
Bank customers detail implications of two Nigerian banks merger
President of the Bank Customers' Association of Nigeria, Uju Ogunbunka, has detailed the implications…
Flock is falling out of favor with police departments
Flock Safety is hitting a rough patch with one of its biggest customers.The Los…
Lloyds, Halifax and Bank of Scotland app users report outage
EPA/Shutterstock Thousands of customers of Lloyds Banking Group have reported problems with accessing online…
UBA rewards customer loyalty with over N400m Bumper Account Anniversary Bonus
Africa's Global Bank, United Bank for Africa (UBA) Plc, has rewarded thousands of customers…
