Otter.ai raises $320 million from General Catalyst’s growth fund for its meeting tool

Otter’s newly appointed CMO, Alex Gay, who comes from Superhuman, told TechCrunch at a sit-down at the HumanX conference last month that the company sees a big opportunity in turning transcripts into an actionable roadmap for people who are in back-to-back meetings.

“When we start thinking about what is actually the bigger problem that people are facing right now, we saw this large pain point in meeting-heavy roles, where people are back-to-back in conversations. These meetings are the work for them. That’s either customer conversations or, from a sales standpoint. That’s where strategies are discussed. But meetings are terribly inefficient because when you come into a meeting, you spend the first twenty minutes recapping what was said before to catch everybody up,” he said.

The company is now experimenting with providing insights before, after, and during meetings. It has been testing a feature to send a pre-brief to users with details and background information, with context from previous conversations across surfaces. Plus, it is also trying out a Live Assist feature to let users ask questions to the AI assistant during the meeting to get knowledge.