Airbnb says AI is helping it ship features faster as it tests a new search function

The company said that nearly 45% of the customer issues that start with its AI agent are completed without any human intervention. Because of this, the company’s support cost per booking is down 16% year-over-year.

Airbnb posted positive results for the quarter ended in June with revenue up 17% year-over-year to $3.6 billion and adjusted EBITDA jumping 21% to $1.3 billion